Customer Team Member

CO-OP; Pontarddulais; On-site; GBP 8,000 - 10,000; Part time

Benefits offered by this job

Discount on Co-op products

Pension scheme

Holiday entitlement

GP access

Cycle-to-work

Job summary

CO-OP is seeking a Customer Team Member to join a friendly, fast-moving store team. You’ll help deliver essential services, whether in the post office, bakery, or online order support, and play a key role in helping customers and the community.

You’ll work on a mix of shifts, with training provided and a strong focus on member benefits and local engagement. This role emphasizes teamwork, reliability, and a genuine passion for serving customers in a busy retail environment.

Qualifications

• Customer service experience not required.
• Willingness to work across a number of shifts.
• Interest in retail and working in a busy store environment.

Responsibilities

• Deliver friendly and thoughtful service and help put things right when needed.
• Work with your team to keep the store running smoothly.
• Operate tills and bakery tasks, contributing to daily operations.
• Keep shelves stocked and check prices, dates, and stock accuracy.
• Promote Co-op Membership and support your local community.

Skills

Customer service

Teamwork

Flexible shifts

Retail interest

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay:

£13.04 per hour

Contract:

12 hours per week + regular overtime, permanent contract, part time

Working pattern:

A mix of opening shifts from 6am, middle shifts, and closing shifts. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview. Role will include working in our in-store bakery

Full, paid training provided, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.