Customer Team Member

CO-OP; Greenmount; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Full training

Discount on Co-op products

Pension contributions

Holiday entitlement

GP access

Cycle-to-work

Flexible pay access

Job summary

Co-op is seeking a Customer Team Member to join a friendly, fast-moving store. You will help deliver essential services, stock shelves, assist at tills and in-store bakery, and support online order picking and packing where applicable.

A focus on great service and community connection is key. The role offers part-time hours (15 hours per week) with regular overtime, permanent contract, and a variety of shifts from early morning to mid-day, including at least one weekend shift.

Qualifications

• Experience in retail is helpful, but not required.
• Strong customer service mindset and ability to engage with customers.

Responsibilities

• Assist customers on the shop floor and at tills with a friendly, helpful attitude.
• Keep shelves stocked and prices accurate.
• Participate in bakery/stock duties as required by the store.
• Support the team to ensure smooth daily operations and a great shopping experience.
• Promote Co-op Membership and community involvement.
• Work flexible shifts across the pattern including weekends.

Skills

Customer service

Teamwork

Cash handling

Retail experience

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

A genuine passion for helping people and delivering great customer service

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and in our in-store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay: £13.04 per hour

Contract: 15 hours per week + regular overtime, permanent contract, part time

Working pattern: Opening shifts, early morning starts from 6am through to 12pm. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview. Role will include working in our in-store bakery

Full, paid training provided, At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.