Customer Team Member

CO-OP; Richmond; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30% discount

Pension contributions 10%

31 days holiday

GP access 24/7

Cycle-to-work

Flexible pay options

Training & career development

Job summary

Co-op in the United Kingdom is looking for a Customer Team Member to join a friendly store team. You’ll help deliver essential services to the community, support both in-store and online orders, and promote Co-op membership.

You’ll work hands-on on the shop floor and tills, keep shelves stocked, check prices and dates, and assist with daily operations to create a great shopping experience. Training is provided, and the role offers flexible shifts and opportunities to grow with the Co-op.

Qualifications

• Friendly, customer-focused approach with a willingness to help shoppers.
• No previous retail experience required; training provided.
• Flexible with shifts and able to work as part of a team.

Responsibilities

• Provide friendly, helpful service on the shop floor and tills.
• Assist with stock, pricing, and stock accuracy to keep shelves right.
• Support day-to-day store operations and online order picking/packing as needed.
• Promote Co-op membership and community involvement.

Skills

Customer service

Teamwork

Communication

Job description

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work schemeMarket-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.