Customer Team Member

TN United Kingdom; Liskeard; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Team Members to join their friendly team. This role offers varied shifts and includes full training to support your development. Enjoy excellent perks such as a 30% discount on products, a pension scheme with up to 10% contributions, and access to virtual healthcare services. You'll play a vital role in enhancing customer experiences, contributing to community activities, and ensuring a safe shopping environment. If you're passionate about service and teamwork, this opportunity is perfect for you!

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app rewards

Paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Great people skills to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support colleagues and ensure store safety and legality.

Skills

Customer service

Teamwork

Problem-solving

Flexibility

Communication

Job description

Join Our Team at Co-op as a Customer Team Member

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our friendly team. When you join Co-op, you'll enjoy benefits like 31 days holiday, a pension with up to 10% contribution, access to virtual healthcare services for your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you'll provide excellent service on the tills and shop floor, restock shelves, and keep the store clean. We focus on making things fairer for our members and communities, and we support your wellbeing with comprehensive policies and support for life events.

What you'll do

1. Friendly and thoughtful service: respond to queries, promote Co-op products and membership, and ensure a great shopping experience.
2. Teamwork: support colleagues to solve problems for customers and members.
3. Store safety and legality: keep shelves stocked, ensure prices, dates, and temperatures are correct.
4. Product and service introduction: share experiences and support the rollout of new offerings.
5. Community involvement: participate in activities and events to support local communities.

This job would suit people who have

• A genuine care for customer and member needs.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem-solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products and 10% on other brands (20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay as you earn.
• 31 days holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behaviors.
• Paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create diverse, inclusive teams. We make reasonable adjustments for candidates with disabilities and participate in the Disability Confident scheme. If invited for an interview, you can request adjustments to support your participation.