Customer Team Member

TN United Kingdom; Grimsby; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join an innovative convenience store as a Customer Team Member, where you will enhance customer experiences and support store operations. This role involves greeting customers, processing purchases, and maintaining store standards. With a strong emphasis on teamwork and exceptional service, you'll thrive in a fast-paced environment. The company offers a supportive culture with opportunities for skill development, generous staff discounts, and various benefits, including a pension scheme and wellbeing support. If you're enthusiastic and eager to contribute to a dynamic team, this position is perfect for you.

Benefits

Generous Staff Discount

Excellent Benefits Package

Free Tea & Coffee

Early Access to Pay

Wellbeing Support

Company Pension Scheme

Company Life Insurance

Qualifications

• Previous experience in a similar role is preferred.
• Excellent attention to detail and ability to follow instructions.
• Understanding of retail legislative responsibilities.

Responsibilities

• Greeting customers and assisting with inquiries.
• Processing purchases and maintaining a clean sales floor.
• Checking deliveries and stocking shelves.

Skills

Customer Service

Attention to Detail

Cash Handling

Teamwork

Retail Experience

Job description

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Customer Team Member (SPAR 18+) Yarborough

15 Hours P/W - possibly more hours when the store needs.

Various shifts available

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began in 1917 as a counter-service grocery store and has grown into a company that owns 260 SPAR convenience stores, employs more than 7,000 people, and has a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we continually seek innovative ways to create a point of difference. Food and drink are our lifeblood, and today our business has multiple divisions specialising in retail, food service, and wholesale distribution.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
• Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.

Store Operations:

• Checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional tasks such as date checking, stock and gap checking, price changes, promotional displays, and other duties as required.
• Adhering to all company policies, procedures, and processes.

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred.
• Reliably follows instructions and procedures with excellent attention to detail.
• Some understanding of legislative responsibilities in a retail environment and the skills to assist with adherence.
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
• Experience with a ‘Challenge 25’ policy is desirable.
• Keen and enthusiastic approach to working both in a team and independently.
• Previous cash handling experience is preferred but not essential.

What's in it for you?

• Excellent benefits package including holiday, maternity, and paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop your skills and capability in a supportive and diverse culture.
• Gain hands-on experience in a high-volume, fast-paced convenience store.
• Generous staff discount in all SPAR stores (excluding alcohol & cigarettes).
• Proactive promotion of internal candidates.
• Free tea & coffee.
• Early access to your pay through ‘EarlyPay’.
• 24/7 access to payslips and rotas via HR/Payroll portal.
• Wellbeing support, including emotional support, counselling, legal, and financial advice.
• Company pension scheme.
• Company life insurance worth 1x annual salary, and 6x annual salary with company pension scheme.