Customer Team Member

TN United Kingdom; Buckley; On-site; GBP 20,000 - 24,000; Part time

Job summary

An exciting opportunity awaits as a SPAR Customer Team Member at a leading retail firm. This role focuses on creating a positive customer experience and maximizing sales through effective service and store operations. You'll be part of a dynamic team in a fast-paced environment, contributing to store improvement while ensuring customer satisfaction. With excellent benefits and opportunities for skills development, this position is perfect for those looking to grow in a supportive and innovative culture. Join a company that values its employees and offers a rewarding career path!

Benefits

Holiday Leave

Maternity Leave

Paternity Leave

Staff Discount

Free Tea and Coffee

Early Access to Pay

Wellbeing Support Services

Company Pension Scheme

Life Insurance

Bicycle Purchase Scheme

Qualifications

• Previous experience in a similar role preferred.
• Understanding of retail legislation and customer service ideas.

Responsibilities

• Greeting customers and assisting with inquiries.
• Processing purchases and upselling products.
• Maintaining a clean sales floor and checking deliveries.

Skills

Customer Service

Reliability

Attention to Detail

Retail Legislation Knowledge

Team Player

Cash Handling

Job description

Social network you want to login/join with:

Position: SPAR Customer Team Member

Hours: 16 hours per week, possibly more when the store needs. Various shifts between 6.45am - 11.00pm, including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. In this role, you will support store management and create a positive customer experience. Your responsibilities include maximising sales and profit through various tasks, contributing to store improvement, and delivering excellent customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’. Willingness to undergo Post Office financial vetting is required.

A.F. Blakemore & Son Ltd, established in 1917, is one of the largest privately owned companies in the UK, owning 260 SPAR stores and employing over 7,000 people. Our business spans retail, food service, and wholesale distribution, with a focus on innovation and customer service excellence.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers warmly and assisting with inquiries.
• Processing purchases efficiently and accurately at the tills.
• Upselling products and highlighting offers to maximise sales.

Store Operations:

• Checking deliveries, stocking shelves, and maintaining a clean sales floor.
• Rotating stock to ensure freshness and managing promotional displays.
• Completing tasks like date checking, stock and gap checking, and price changes.
• Adhering to company policies and procedures.

Key Skills/Knowledge:

• Previous experience in a similar role preferred.
• Reliability, attention to detail, and understanding of retail legislation.
• Ability to contribute ideas for customer service and business growth.
• Experience with ‘Challenge 25’ policy is desirable.
• Enthusiastic team player with the ability to work independently.
• Cash handling experience is a plus but not essential.

What’s in it for you?

• Excellent benefits, including holiday, maternity, and paternity leave.
• Skills development in a supportive, diverse culture.
• Experience in a high-volume, fast-paced store.
• Staff discount (excluding alcohol and cigarettes).
• Promotion of internal candidates.
• Free tea and coffee.
• Early access to pay via ‘EarlyPay’.
• Access to payslips and rotas online.
• Wellbeing support services.
• Company pension scheme and life insurance.
• Bicycle purchase scheme and long service awards.

Note: Willingness to undergo Post Office financial vetting is required.