Customer Team Member

TN United Kingdom; Bridge of Weir; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Member, where you'll be at the heart of customer service. This role offers a dynamic working pattern with varied shifts, enabling you to connect with customers and enhance their shopping experience. Enjoy a range of benefits, including generous holiday, pension contributions, and virtual healthcare. The inclusive environment fosters personal growth and development, making it a great opportunity for those looking to make a difference in their community. If you have a passion for service and a positive attitude, we want you on our team!

Benefits

30% store discount

10% employer pension contributions

Virtual healthcare services

31 days holiday

24/7 employee assistance program

Cycle-to-work scheme

Paid training

Rewards for healthy behaviours

Qualifications

• Genuine care for customers and members' needs.
• Excellent people skills and ability to build positive relationships.

Responsibilities

• Provide friendly and thoughtful service, responding to customer queries.
• Ensure store safety and compliance by managing stock levels and pricing.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Job description

Job Title: Customer Team Member at Co-op

Join our team at Co-op as a Customer Team Member and enjoy a range of benefits including 31 days holiday, a pension with up to 10% contribution, virtual healthcare, and a 30% store discount. We are looking for friendly, customer-focused individuals to provide excellent service on the tills and shop floor, with responsibilities including re-stocking shelves and maintaining store cleanliness.

Working Pattern

Varied shifts over 7 days, including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Specific shifts will be discussed at interview. Full, paid training is provided. You can apply via your mobile device — no CV needed.

What You'll Do

• Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and memberships.
• Support colleagues and collaborate to solve problems and improve the shopping experience.
• Ensure store safety and compliance by managing stock levels, pricing, and product freshness.
• Assist in introducing new products and services, sharing feedback and experiences with colleagues.
• Engage with the local community through various activities and events.

Ideal Candidate

• Genuine care for customers and members' needs.
• Excellent people skills and ability to build positive relationships.
• Positive attitude towards change and problem-solving.
• Flexibility to work different shifts.

Why Join Co-op?

• 30% discount on Co-op products and 10-20% on other brands during payday weekends.
• Up to 10% employer contributions to your pension scheme.
• Access to Wagestream for earning a percentage of your pay on demand.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance program.
• Rewards for healthy behaviours via the YuLife app.
• Paid training and support for your development and career growth.
• Rota schedules shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an Inclusive Workplace

We welcome applications from diverse backgrounds and are committed to creating inclusive environments. We make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. When applying, you can indicate if you'd like to be considered under this scheme or need adjustments during the recruitment process.