Customer Team Member

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 24,000; Part time

Job summary

Ein innovatives Unternehmen sucht motivierte Kunden-Teammitglieder, die einen hervorragenden Service bieten und Teil eines freundlichen Teams werden möchten. In dieser Rolle werden Sie in einem dynamischen Umfeld arbeiten, das sich auf die Bedürfnisse der Kunden konzentriert und eine Vielzahl von Aufgaben umfasst, von der Unterstützung im Geschäft bis hin zur aktiven Teilnahme an Gemeinschaftsaktivitäten. Mit einer Vielzahl von Vorteilen, einschließlich einer großzügigen Urlaubsregelung und einem umfassenden Schulungsprogramm, bietet diese Position die Möglichkeit, in einem unterstützenden und integrativen Umfeld zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, das Einkaufserlebnis zu verbessern und Teil einer positiven Veränderung zu sein, ist dies die perfekte Gelegenheit für Sie.

Benefits

30% Rabatt auf Co-op Produkte

10% Arbeitgeberbeiträge zur Rentenversicherung

Wagestream-App für Gehaltszugang

31 Tage Urlaub

Virtuelle Gesundheitsdienste

24/7 Mitarbeiterunterstützungsdienst

YuLife-App für gesundes Verhalten

Vollständige, bezahlte Schulung

Zugängliche Dienstpläne

Fahrrad-Leasing-Programm

Qualifications

• Echtes Interesse an den Bedürfnissen von Kunden und Mitgliedern.
• Ausgezeichnete zwischenmenschliche Fähigkeiten zur Förderung positiver Beziehungen.

Responsibilities

• Freundlicher und aufmerksamer Service an der Kasse und im Laden.
• Regale auffüllen und sicherstellen, dass Preise und Daten korrekt sind.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösung

Education

Keine spezifische Ausbildung erforderlich

Job description

Job Description for Customer Team Member at Co-op

Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Role includes working in our in-store bakery.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with market-leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

1. Provide friendly and thoughtful service—responding to queries, championing Co-op products and Membership, working in our in-store bakery, and delivering a great shopping experience.
2. Work together to make everyone's day better—support your store colleagues to solve problems for customers and members.
3. Ensure the store is safe and legal—keep shelves stocked, and ensure prices, dates, and temperatures are all correct.
4. Help introduce new products and services—make changes feel natural, sharing experiences with colleagues so everyone learns together.
5. Support your local community—get involved in activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream— a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife— an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. Our stores aim to be inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. When you apply, we’ll ask if you'd like to be considered under this scheme. During the recruitment process, we will also inquire if you need any reasonable adjustments to participate.