Customer Team Leader - Store & Post Office (Part-Time 20h)

Co-op Group; Ware; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

30% colleague discount

Pension contributions

36 days holiday pro-rata

Flexible pay options

GP access 24/7

Cycle to work

Job summary

Co-op Group at Stanstead Abbotts is seeking a Customer Team Leader to run a busy store on a part-time contract (20 hours per week) with regular overtime. You’ll lead a small team, manage tills, stock, and post office counter activities, and help deliver excellent service to the local community.

You’ll enjoy in-store benefits including 30% colleague discount, pension contributions, generous holiday allowance, and flexible pay options. A proactive, customer-focused approach is essential.

Qualifications

• Experience in leading a small team in a retail environment.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Team leadership

Customer service

Retail operations

Flexibility

Staff coaching

Job description

Co-op Group at Stanstead Abbotts is seeking a Customer Team Leader to run a busy store on a part-time contract (20 hours per week) with regular overtime. You’ll lead a small team, manage tills, stock, and post office counter activities, and help deliver excellent service to the local community.

You’ll enjoy in-store benefits including 30% colleague discount, pension contributions, generous holiday allowance, and flexible pay options. A proactive, customer-focused approach is essential.