Customer Team Leader – Flexible Hours & 30% Discount

Co-op Digital; Lancaster; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

30% discount on Co-op products inStore

Flexible access to pay as you earn it

Up to 10% pension contributions

36 days of holiday (pro‑rata)

24/7 GP access and colleague support

Job summary

Co-op Digital in Lancaster is seeking a Customer Team Leader to manage a small team during a 2pm–10pm shift, with weekend flexibility. You’ll lead on the shop floor, assist with tills, and help deliver essential community services, including potential post office or bakery duties.

We value leaders who can motivate staff, drive strong service, and support stock, merchandising, and community initiatives. You’ll be part of a cooperative culture that puts members first and offers substantial

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Experience in retail, merchandising, or team management (experience not essential).

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op through community engagement and membership growth.

Skills

Leadership

Team management

Retail

Merchandising

Job description

Co-op Digital in Lancaster is seeking a Customer Team Leader to manage a small team during a 2pm–10pm shift, with weekend flexibility. You’ll lead on the shop floor, assist with tills, and help deliver essential community services, including potential post office or bakery duties.

We value leaders who can motivate staff, drive strong service, and support stock, merchandising, and community initiatives. You’ll be part of a cooperative culture that puts members first and offers substantial