Customer Team Leader - Coach & Grow Our Store

Co-op; Gravesend; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail cooperative in Gravesend seeks a Customer Team Leader for a part-time role with a pay of £13.99 per hour. You will provide friendly customer service, develop and support a team, and ensure compliance within the store. The position includes varied shifts, comprehensive training, and attractive benefits like 36 days holiday, a pension plan, and access to virtual healthcare services. Join a community-focused team where your contributions matter.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Access to virtual healthcare services

Money management app

36 days holiday (pro rata for part time)

Employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over.
• Ability to balance leadership and hands-on store duties.
• Desire to develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure store safety and legal compliance.
• Manage stock accuracy and customer shopping experience.
• Support store manager in HR processes.
• Implement changes and gather team feedback.
• Engage with the local community to support Co-op initiatives.

Skills

Customer service mindset

Leadership abilities

Organizational skills

Problem-solving skills

Ability to work varied shifts

Job description

A well-known retail cooperative in Gravesend seeks a Customer Team Leader for a part-time role with a pay of £13.99 per hour. You will provide friendly customer service, develop and support a team, and ensure compliance within the store. The position includes varied shifts, comprehensive training, and attractive benefits like 36 days holiday, a pension plan, and access to virtual healthcare services. Join a community-focused team where your contributions matter.