Customer Team Leader

Co-op Property; York; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a leading company as a Customer Team Leader in York, where you'll manage store operations and support a team. Enjoy benefits like paid training, discounts, and a pension scheme while fostering an inclusive environment. Ideal candidates will have strong interpersonal and leadership skills.

Benefits

Paid training and support for career development

Discounts on Co-op products and other brands

Pension scheme with employer contributions

Access to Wagestream for pay management

36 days holiday (including bank holidays)

Virtual healthcare services

Employee assistance program

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Ability to lead and support a team.
• Flexibility to work varied shifts.

Responsibilities

• Providing friendly service and managing the store.
• Coaching and training team members.
• Ensuring store safety and operational compliance.

Skills

Interpersonal skills

Organisational skills

Problem-solving skills

Leadership skills

Job description

Join to apply for the Customer Team Leader role at Co-op Property

Job Details

• Location: The Co-operative Food, Unit 2, The Barbican Centre, York, YO10 4AH
• Pay: £13.65 per hour
• Contract: 16 hours per week + regular overtime
• Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview
• Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

Role Overview

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, along with benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare, and a 30% discount on all Co-op products.

Key Responsibilities

1. Providing friendly and thoughtful service, managing the store and handling challenging situations
2. Coaching and training team members, fostering an inclusive culture
3. Ensuring the store remains safe, legal, and operational
4. Managing stock accuracy and diligence checks
5. Supporting the store manager and delivering HR processes
6. Introducing new products and services, encouraging feedback
7. Engaging with the local community and supporting the store’s community plan

Ideal Candidate

• Genuine care for customers and members
• Ability to lead and support a team while working on the shop floor
• Strong interpersonal skills
• Organisational and problem-solving skills
• Desire to develop leadership skills
• Flexibility to work varied shifts

Benefits

• Paid training and support for career development
• Discounts on Co-op products and other brands
• Pension scheme with employer contributions
• Access to Wagestream for pay management
• 36 days holiday (including bank holidays)
• Virtual healthcare services
• Employee assistance program
• Advance rota sharing
• Cycle-to-work scheme

Inclusive Workplace

We welcome applications from everyone, including those with disabilities. We are part of the Disability Confident scheme and will make reasonable adjustments in our recruitment process. We aim to reflect the communities we serve and celebrate diversity.

Application Process

Applicants will need to complete two online assessments, taking approximately 20 minutes. We reserve the right to close the vacancy early.