Customer Team Leader

TN United Kingdom; Welwyn Garden City; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Team Leader, where you'll manage store operations and support your team in delivering excellent customer service. Enjoy benefits like 36 days holiday, a pension scheme with employer contributions, and a 30% discount on products. Full training provided to help you grow in your career.

Benefits

36 days holiday

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Wagestream app for accessing pay

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Aged 18 or over.
• Ability to lead and support a team.
• Strong people skills.

Responsibilities

• Manage store operations and provide customer service.
• Coach and supervise team members.
• Ensure store safety and compliance.

Skills

Customer service

Leadership

Problem-solving

Organisational skills

Flexibility

Job description

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Client:

Co-op

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4f06331d099d

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends. Details to be discussed at interview.

Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team. When you join Co-op, you’ll get dedicated support to help you grow your career, along with benefits like 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll help lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing various tasks around the store such as re-stocking shelves and cleaning spillages. We do things differently at Co-op. For over 175 years, we’ve focused on making things fairer for our members and communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, along with policies to help you through life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do:

• Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience.
• Support your store manager by deputising and delivering HR processes.
• Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
• Build relationships and participate in your local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have:

• A genuine care for customer and member needs.
• The ability to balance leading/supporting your team and working on the shop floor.
• Great people skills to build positive relationships.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for your development.
• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing part of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-timers).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace: We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. Please indicate if you'd like to be considered under this scheme when applying. We will ask if you need any adjustments to participate in the recruitment process.