Customer Team Leader

CO-OP; Nantgaredig; Presencial; GBP 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

36 days holiday

Pension up to 10%

Virtual healthcare services

Discount on Co-op products 30%

Discount on other brands 10%

24/7 employee assistance

Cycle-to-work scheme

Descripción de la vacante

Co-op in the United Kingdom is seeking a Customer Team Leader to guide and coach the store team, deputise for the Store Manager, and help deliver excellent customer service. The role includes re-stocking, cleaning spillages, and supporting a wide range of store tasks.

The position offers part-time hours (20 per week) with regular overtime and full training. You’ll join a supportive team at Co-op with focus on member communities and responsible retailing.

Formación

• Proven ability to lead a team and deputise for the Store Manager.
• Strong interpersonal skills and customer focus.
• Flexible to work varied shifts including weekends.

Responsabilidades

• Lead and coach store team members to deliver friendly service.
• Deputate for the Store Manager when required and support HR processes.
• Ensure safety, legality and operational readiness of the store.
• Maintain stock accuracy and stock checks for a great shopping experience.
• Support the Store Manager with community engagement and local plans.

Conocimientos

Leadership

People skills

Customer service

Organisational skills

Descripción del empleo

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

A genuine care for the needs of customers and members

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

Benefits

• When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream - a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.