Customer Team Leader

CO-OP; Mid Devon; On-site; GBP 15,154,000 - 17,909,000; Part time

Benefits offered by this job

Staff discount 30%

Pension contributions up to 10%

Holiday entitlement 36 days pro-rata

GP access 24/7

Cycle to work

Career development resources

Job summary

CO-OP is hiring a Customer Team Leader in a lively local store. You’ll guide a small team on shift, ensuring smooth day-to-day operations and delivering great service on the shop floor and tills.

You’ll engage with customers, support merchandising and stock accuracy, and promote Co-op membership and community ties. A flexible, part-time pattern with regular overtime reflects our shopper‑first approach.

Qualifications

• Experience in retail or team leadership.
• Ability to lead a shift and support daily operations.
• Strong customer service and communication skills.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations.
• Assist merchandising, stock accuracy, and HR processes.
• Champion Co-op and membership growth within the community.

Skills

Leadership

Customer service

Staff coaching

Retail knowledge

Merchandising

Communication

Flexibility

Job description

As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you’ll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring

Passion for people and leadership

• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Pay: £14.48 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: 6am to 2:30pm or 2:30pm to 11:15pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age‑related sales, At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you though life’s big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.