Customer Team Leader

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Team Member in Cardiff, where you will provide excellent service and support to customers. Enjoy a variety of shifts, full training, and numerous benefits including a generous holiday allowance and discounts on products. Be part of a diverse team dedicated to making a positive impact in the community.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% contributions

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Great people skills and relationship building.
• Flexibility for varied shifts.

Responsibilities

• Provide friendly service and respond to queries.
• Ensure store safety and legality.
• Support local community activities.

Skills

Customer Service

Problem Solving

Teamwork

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

1. Provide friendly and thoughtful service – respond to queries, champion Co-op products and Membership, and deliver a great shopping experience.
2. Work together to make everyone's day better – support your store colleagues to solve problems for customers and members.
3. Ensure the store is safe and legal – keep shelves stocked and check prices, dates, and temperatures.
4. Help introduce new products and services – make changes feel natural, sharing experiences with colleagues for collective learning.
5. Support your local community – get involved in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full, paid training and dedicated support for your personal development and career progression.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.