Customer Team Leader

Career Choices Dewis Gyrfa Ltd; Cardiff; On-site; GBP 12,000 - 14,000; Part time

Benefits offered by this job

30% staff discount

36 days holiday pro‑rata

Pension contributions to 10%

GP appointments 24/7

Flexible pay options

Job summary

Co‑op in Cardiff is seeking a Customer Team Leader on a part‑time basis to run daily store operations and lead a small team. The role supports varied services across potential post office or bakery functions, with shifts including early mornings, afternoons, late evenings and at least one weekend per interview discussion.

You will help stock shelves, drive sales, and foster connections with customers and local charities while championing Co‑op membership. Training and benefits accompany the role.

Qualifications

• Aged 18+ to authorise age‑related sales.
• Ability to work varied shifts, including early mornings and weekends.
• Flexibility to work in a Co‑op store setting (post office/bakery or online services).
• Permanent part‑time contract with regular overtime.

Responsibilities

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op membership and engage with the community.

Skills

Leadership

Customer service

Retail operations

Team management

Job description

Customer Team Leader Location: 10-12 Fairwater Green, Cardiff, CF5 3BA Pay: £14.48 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10pm closing) including at least 1 weekend shift, to be discussed at interview 30% colleague member discount in store

• See below for more benefits
• No CV needed!

You must be aged 18+ to authorise age‑related sales. Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community.

Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.

You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you’ll bring

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

At Co‑op, we’re owned by our members. Because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job, you’re joining a movement. We want this to be a place where you can thrive.

Benefits

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday pro‑rata, including bank holidays
• 24/7 access to GP appointments, and colleague support programme
• Market‑leading policies to help you through life’s big moments

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

We reserve the right to remove a vacancy before the scheduled closing date.