Customer Team Leader

Co-op Digital; Caddington; On-site; GBP 16,456 - 23,438; Part time

Benefits offered by this job

30% discount on Co‑op products

Full training and career development

Flexible access to pay

Up to 10% pension contributions

36 days of holiday

24/7 access to GP appointments

Cycle to work scheme

Job summary

Co-op Digital in Caddington is seeking a Customer Team Leader to manage store operations and lead a team. The role involves motivating staff, supporting daily operations, and engaging with the community. A passion for leadership and flexibility are key to success in this position.

The role offers 16 hours per week, a competitive pay rate of £14.48 per hour, and various employee benefits including a 30% discount in-store and up to 10% pension contributions.

Qualifications

• Skills in retail, merchandising, or team management are beneficial but not essential.

Responsibilities

• Own the day‑to‑day running of the store by leading the team.
• Motivate, coach, and support your team to deliver great service.
• Work hands-on on the shop floor and tills.
• Support store performance through merchandising and stock accuracy.
• Champion Co‑op through community engagement and membership growth.

Skills

Passion for people and leadership

Ability to work flexibly

Skills in retail, merchandising, or team management

Job description

Customer Team Leader

Location: 9 Manor Road Caddington, Luton, LU1 4EE

Pay: £14.48 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday.

30% colleague member discount in store - see below for more benefits.

Apply easily from your mobile by completing our assessments - no CV needed!

You must be aged 18+ to authorise age‑related sales.

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you'll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life's big moments

A place you'll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.