Customer Team Leader

Allscreens Nationwide Ltd; Poole; On-site; GBP 20,664,000 - 23,419,000; Part time

Benefits offered by this job

30% discount in store

Pay on demand access

Pension contributions

Holiday entitlement

GP access 24/7

Cycle to work scheme

Training and career development

Job summary

Join Co-op as a Customer Team Leader in a fast-paced store in Poole. Lead a small team during shifts, ensuring excellent service and smooth store operations, including till duties and daily merchandising.

You’ll have a hand in stock control, community engagement, and promoting Co-op membership while working a mix of early, mid, and late shifts. 18+ and a passion for people are key.

Qualifications

• Minimum criteria are not detailed beyond the role requirements.
• Strong leadership and customer service skills are valued.

Responsibilities

• Own the day-to-day running of the store by leading the shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills to support daily operations.
• Support store performance through merchandising and stock accuracy.
• Champion Co-op membership and community engagement.

Skills

Leadership

Flexibility

Retail

Merchandising

Job description

Pay: £14.48 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening shifts from 5.45am, middle shifts, and closing shifts to 10pm. At least 2 shifts will be closing and at least 1 will be at the weekend. We're happy to discuss your availability further at interview.

30% colleague member discount in store - see below for more benefits

You must be aged 18+ to authorise age-related sales

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.

What you'll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.