Customer Team Leader

Co-op Digital; Worcester; On-site; GBP 18,400 - 21,200; Part time

Benefits offered by this job

Discount in-store

Pension contributions

Holiday entitlement

GP access

Cycle to work

Training & development

Job summary

Co-op in Worcester is seeking a Customer Team Leader to oversee a small team across opening, closing and mid-day shifts. You’ll ensure smooth store operations, support tills, and help deliver essential services to customers and the local community.

You’ll lead by example, coach staff, and drive member engagement while promoting Co-op values. The role is 24 hours per week with overtime, on a 3-month temporary contract with a part-time pattern.

Qualifications

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Experience or skills in retail, merchandising, or team management.

Responsibilities

• Own the day-to-day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co-op membership and community engagement.

Skills

Leadership

Flexibility

Retail management

Job description

Customer Team Leader

Location: 63 - 65 Canada Way Lower Wick, Worcester, WR2 4XA

Pay: £14.48 per hour

Contract: 24 hours per week + regular overtime, 3 month temporary contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

30% colleague member discount in store – see below for more benefits

Join us as a Customer Team Leader and take the next step toward managing your own store.

As a Customer Team Leader, you’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co‑op membership, helping to drive the growth of our unique business.

What you’ll do

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co‑op?

At Co‑op, we’re owned by our members. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life’s big moments

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.