Customer Team Leader

Co-op Digital; Bowness-on-Windermere; On-site; Part time

Job summary

A leading company in the retail sector is seeking a Customer Team Leader to join their team in Bowness-on-Windermere. This role involves coaching and supervising team members, ensuring customer satisfaction, and managing store operations. The position offers part-time hours with competitive pay, comprehensive training, and various employee benefits including discounts, holidays, and a pension scheme.

Benefits

Paid training and support for career development

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

36 days holiday (including bank holidays)

Virtual healthcare services for you and your family

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Ability to balance leading/supporting the team and working on the shop floor.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly, welcoming, helpful service managing the store.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and fully operational.

Skills

People Skills

Organisational Skills

Problem-Solving Skills

Flexibility

Job description

Customer Team Leader

Location: Lake Road, Bowness-On-Windermere, Windermere, LA23 3BT

Pay: £13.65 per hour

Contract: 30 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

About the role

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and performing various store tasks like re-stocking shelves and cleaning spillages.

At Co-op, we’ve been focused on making things fairer for over 175 years. We promise to support your physical, mental, and financial wellbeing, offering policies to help through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

• Provide friendly, welcoming, helpful, and thoughtful service, managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to enhance customer experience
• Support your store manager by deputising and assisting with HR processes
• Lead the introduction of new products and services, encouraging team feedback
• Build relationships and support community engagement, assisting with the delivery of the local Co-op community plan

Ideal candidate profile

• A genuine care for customer and member needs
• Ability to balance leading/supporting the team and working on the shop floor
• Strong people skills to build positive relationships
• Organisational and problem-solving skills
• Desire to learn and develop leadership skills
• Flexibility to work various shifts

Why join Co-op?

• Paid training and support for career development
• 30% discount on Co-op products and 10% on other brands
• Pension scheme with up to 10% employer contributions
• Wagestream app for accessing part of your pay early
• 36 days holiday (including bank holidays, pro-rata for part-time)
• Virtual healthcare services for you and your family
• 24/7 employee assistance service
• Rotas shared three weeks in advance
• Cycle-to-work scheme

Our commitment to diversity and inclusion

We welcome applications from everyone and aim to create inclusive environments. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When you apply, you’ll be asked if you'd like to be considered under this scheme and if you need adjustments during recruitment.

More information about our recruitment process and commitments to diversity is available at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.

Additional information

As part of the application, you’ll complete two online assessments (~20 minutes). We reserve the right to close the vacancy early.