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Customer Support Technician Level 3 Apprentice - Guildford
BT Security
Guildford
On-site
GBP 22,000
Full time
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Job summary
An established industry player is offering an exciting apprenticeship opportunity as a Customer Support Technician. This role is perfect for those eager to make a difference while gaining hands-on experience in the field. You will engage directly with a diverse range of customers, assisting with installations and repairs. This apprenticeship not only promises practical experience but also the chance to earn a Level 3 qualification in Information Communication. If you're ready to kickstart your career and enjoy a dynamic work environment, this is the opportunity for you!
Qualifications
- Achieve five GCSEs at grades 4-9 including English and Maths.
- Hold a full manual driving licence with no more than six points.
Responsibilities
- Attend customer sites for installations and repairs.
- Provide support and solutions for customer issues.
Skills
Education
Tools
Job description
Location: Guildford
Start date: 8th September 2025
Apply by: 17th February 2025
Salary: £21,840
You're not just looking for a career, you're looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities.
This is your chance to make a real difference to the world. Grab it.
Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations - no two days are the same! As a Customer Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers.
You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs. You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio.
This apprenticeship will last 18 months, and you'll spend a minimum of 20% of your working hours dedicated to learning and studying. You'll also complete one study day a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
You'll need to achieve five GCSE's at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. Please also note that this is a field role and will require you to travel in your van. As a result, you'll need to hold a full manual driving licence with no more than six points.
Guildford
£21,840
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes.
It's easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport.
We look forward to receiving your application!
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