Customer Support Specialist – Part Time (30h)

Fisher German LLP; Ashby-de-la-Zouch; On-site; GBP 40,000 - 60,000; Part time

Job summary

A customer-focused firm in Ashby-de-la-Zouch is seeking a part-time Customer Support Specialist. You will manage customer queries via phone, email, and webchat while assisting with administrative tasks. Ideal candidates have 1-3 years of support experience, strong communication skills, and a desire to help customers. Competitive salary and opportunities for career development are offered in a collaborative environment.

Benefits

Competitive salary

Contributory pension

Employee benefits platform

Free parking

Qualifications

• 1-3 years of experience in a customer support role.
• Experience with helpdesk support via phone/email and webchat.
• Ability to investigate technical issues.

Responsibilities

• Serve as the point of contact for all customer queries.
• Respond to inquiries and troubleshoot customer issues.
• Perform administrative tasks to support all departments.

Skills

Customer support experience

Great communication skills

Problem-solving

Multitasking

Empathy for customers

MS Office skills

Tools

Zendesk

Job description

A customer-focused firm in Ashby-de-la-Zouch is seeking a part-time Customer Support Specialist. You will manage customer queries via phone, email, and webchat while assisting with administrative tasks. Ideal candidates have 1-3 years of support experience, strong communication skills, and a desire to help customers. Competitive salary and opportunities for career development are offered in a collaborative environment.