Customer Support Specialist — First-Time Resolution

Johnson & Johnson MedTech; Wokingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Johnson & Johnson MedTech in the United Kingdom is seeking a proactive Customer Service Representative to deliver outstanding support to external and internal stakeholders. You will manage inquiries, log interactions in Salesforce, process orders accurately, and support senior team members to maintain high service levels.

This role emphasizes first-time resolution, data quality, and a customer-focused approach within a fast-paced environment.

Qualifications

• Educated to A level or NVQ level 3.
• A proven track record in customer service, preferably in telephone-based environments.
• Strong customer focus with excellent verbal and written communication skills.
• Ability to handle enquiries professionally and work toward first-time resolution.
• Well organised and detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Manage telephone enquiries through to a satisfactory resolution.
• Log all interactions in Salesforce CRM with a Right First-Time mindset.
• Process customer orders with accuracy following correct procedures.
• Assist the Senior Team members in day-to-day running of the Customer Service Team.
• Support measurement of quality and accuracy within Customer Services.
• Establish and promote customer relationship building and feedback to management groups.
• Drive first-time resolution and root-cause analysis.
• Support eCommerce routes and order automation progression.
• Contribute to projects within the Customer Service Team and corporate objectives.

Skills

Agility Jumps

Communication

Contract Management

Customer Analytics

Customer Centricity

Customer Support Operations

Customer Support Platforms

Data Capturing

Emotional Intelligence

Order Processing

Process Oriented

Service Excellence

Education

A level / NVQ level 3

Tools

CRM

Job description

Johnson & Johnson MedTech in the United Kingdom is seeking a proactive Customer Service Representative to deliver outstanding support to external and internal stakeholders. You will manage inquiries, log interactions in Salesforce, process orders accurately, and support senior team members to maintain high service levels.

This role emphasizes first-time resolution, data quality, and a customer-focused approach within a fast-paced environment.