Customer Support Specialist — 4‑Day Week, Hybrid

Atom bank; Newcastle upon Tyne; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4-Day Week (34 hours)

Hybrid/WFH options

No late nights

7 weeks onsite training

Discretionary bonus

Generous pension

Private medical insurance

Life insurance

Health cash plan

Vacation: 22.5 days + holidays

Personal development fund

Descripción de la vacante

Atom is a mobile-first bank redefining the industry, with a Customer Support team at the heart of its operations. The Newcastle-based role offers a 4-day work week (34 hours) with hybrid/works-from-home options and a 7-week onsite training program to get you up to speed.

You’ll own customer interactions, capture feedback for product improvements, and grow into broader roles across the business as you develop your Atom expertise and career.

Formación

• Outstanding customer service skills with clear written and verbal communication.
• Logical approach to resolving complex or delicate customer situations effectively.
• Confidence navigating desktop software, internal systems, and mobile platforms.
• Great organisational skills, attention to detail, and the ambition to grow within Atom.
• Be available for 7 weeks of training (paid) on site at our Newcastle office Mon-Thurs.

Responsabilidades

• Own Every Interaction: Take charge of customer queries, solve problems, and deliver world-class service.
• Be the Voice of the Customer: Capture feedback to help the business improve services.
• Become an Atom Expert: Master our digital app and financial solutions to provide guidance.
• Drive Your Growth: Develop while collaborating with a high-performing team.

Conocimientos

Customer service

Communication

Problem solving

Organisation

Growth mindset

Herramientas

Desktop software

Internal systems

Mobile platforms

Descripción del empleo

Atom is a mobile-first bank redefining the industry, with a Customer Support team at the heart of its operations. The Newcastle-based role offers a 4-day work week (34 hours) with hybrid/works-from-home options and a 7-week onsite training program to get you up to speed.

You’ll own customer interactions, capture feedback for product improvements, and grow into broader roles across the business as you develop your Atom expertise and career.