Customer Support Specialist

Redwood Search; Worcester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a motivated individual for a customer support role within IT and technology. This position offers fantastic opportunities for skill development and career progression in a fast-paced environment, with remote working options available post-probation.

Benefits

23 days holiday plus bank holidays

Social events

Company healthcare scheme

Birthday as an additional holiday

Comprehensive training package

Qualifications

• Self-starter with a desire to support customers.
• Ability to build relationships and establish trust.
• Sales experience and track record of meeting sales targets.

Responsibilities

• Identify opportunities to introduce new products and services.
• Achieve and exceed sales targets through effective promotion.
• Build and maintain strong relationships with customers.

Skills

Customer service skills

Strong communication skills

Sales-oriented mindset

Problem-solving skills

Job description

Monday to Friday 8am - 4.30pm & 9am - 5.30pm

Remote working available following probation/training 3/2 split

Free Parking

Are you a confident and motivated individual with a passion for IT and technology?

Are you looking for a new exciting role within customer support?

Our client is expanding at an impressive rate, and they are looking to develop their team in the UK.

There are fantastic opportunities to develop skills and progress within this rapidly expanding company.

Benefits:

• 23 days holiday plus bank holidays
• Social events
• Company healthcare scheme
• Your Birthday as an additional holiday day.
• Comprehensive training package leading to career progression

Customer service skills and experience are essential to this role. It is crucial that you are a self-starter who aspires to develop and have the desire to support customers. Excellent accuracy and attention to detail is also desirable.

The role:

• Proactively identify opportunities to introduce new products and services to existing customers.
• Achieve and exceed sales targets by effectively promoting and upselling solutions that align with customer goals.
• Develop tailored product recommendations based on customer needs, industry trends, and business challenges.
• Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
• Act as a trusted advisor to customers, providing expert guidance on using products to achieve their online success.
• Regularly check in with customers to ensure they are maximizing the value of their purchased solutions.

The candidate:

• Strong communication skills, both verbal and written, with the ability to explain technical concepts in a clear, concise manner.
• Sales-oriented mindset with a track record of meeting or exceeding sales targets.
• Excellent listening and problem-solving skills to understand and address customer needs effectively.
• Ability to build relationships and establish trust with a diverse customer base.
• Self-motivated, proactive, and adaptable in a fast-paced sales environment.

Please contact Karen at Redwood Search, Recruitment Agency, Worcester for more details.