Customer Support Specialist

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing fintech business seeks a Customer Support Specialist in London. You'll provide vital support for a portfolio of key accounts, enhancing customer relationships and driving value, while enjoying genuine career progression in a hybrid working environment. The role calls for a proactive individual with strong customer engagement skills, particularly in the fintech or payments sectors.

Benefits

Real career growth into account management or sales

Support for achieving clear objectives

Progressive team-oriented environment

Qualifications

• Professional experience in operations or customer support role.
• Experience in fintech, payments, or digital commerce.

Responsibilities

• Providing timely, efficient support to customers via phone and email.
• Managing and nurturing relationships with circa 10–15 key accounts.
• Contributing to revenue targets by identifying upsell opportunities.

Skills

Customer engagement

Problem-solving

Proactivity

Job description

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London | Hybrid Working – 3 days in the office

Are you looking for a role where your customer support skills can directly influence growth?

Do you want to join a scaling fintech where you can carve out a long-term career?

We are working with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand.

Our client provides next-generation payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base.

About the Role

Reporting to the Head of Account Management, you will be a key contact for inbound support queries, while also managing a portfolio of high-value customers. The role blends hands-on support delivery with commercial responsibility, including revenue growth through upselling.

Key responsibilities include:

• Providing timely, efficient support to customers via phone and email
• Managing and nurturing relationships with circa 10–15 key accounts
• Contributing to revenue targets by identifying upsell opportunities
• Maintaining and improving internal documentation and guides
• Collaborating across support, commercial and technical teams

This is a hybrid role based in central London, with a requirement to attend the office three days per week.

Candidate Profile

We are looking for a proactive, confident individual with a natural aptitude for customer engagement and problem-solving. Along with professional experience in an operations or customer support role, in fintech, payments or digital commerce.

What’s on Offer

• Real career growth into account management or sales
• Impact from day one, with clear objectives and support
• A progressive, team-oriented environment where your voice matters

To express interest or arrange a confidential discussion, please contact Paula. We are keen to speak with candidates who see this as a platform for growth and are ready to make a meaningful contribution to a business on the rise.