Customer Service Representative

Greene Tweed; Nottingham; On-site; GBP 25,000 - 38,000; Full time

Job summary

Greene, Tweed is seeking a customer-focused orders administrator to ensure accurate processing of quotes and orders for assigned accounts, with emphasis on harvest business and cross-functional collaboration with GT teams.

Under general customer service supervision, you will process orders, create harvest quotes, review contracts for GT compliance, and maintain SAP master data. You will respond to inquiries by phone and email, ensuring timely order fulfillment and customer satisfaction.

Qualifications

• Bachelor's degree or related experience.
• Minimum 2 years sales/customer service B2B experience preferred.
• Ability to work under tight deadlines, both independently and as a team member.
• Strong problem solving skills.
• Strong communication skills – listening, verbal and written.
• Strong attention to detail and time management skills.
• Experience of using S4 Hana preferred.
• Knowledge of customer relationship management (CRM) software preferred.
• German language skills essential.

Responsibilities

• Enter orders accurately and promptly according to GT processes.
• Create and issue harvest quotes to customers.
• Review contracts to ensure GT compliance with customer requirements.
• Maintain SAP master data (customer master, pricing records, material information, customer hierarchy).
• Foster cross-functional relations to ensure on-time order fulfillment.
• Process customer returns: RGA paperwork and manage open RGA.
• Resolve customer credit and invoice issues with Finance.
• Respond to customer inquiries by phone and email professionally and timely.

Skills

Customer service

B2B sales

Problem solving

Communication

Time management

Education

Bachelor's degree

Tools

SAP

CRM software

Job description

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Job summary

Under general customer service supervision, this position will be responsible for ensuring the delivery of excellent customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders and deliveries for assigned accounts.

Essential Duties/Responsibilities

• Ensure orders are entered accurately and in a timely manner, in accordance with establish GT processes
• Creates and issues harvest quotes to customers
• Performs detailed contract review to ensure GT compliance with customer requirements.
• Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
• Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
• Process customer returns: RGA paperwork and manage open RGA.
• Resolve customers’ credit and invoice issues in conjunction with Finance department.
• Respond to customer contact, phone & email, with professionalism and in a timely manner in alignment with GT business objectives

Required Minimum Qualifications

Education/Certifications: Bachelor’s degree or related experience

Skills and Experience

• Minimum 2 years sales/customer service B2B experience preferred
• Ability to work under tight deadlines, both independently and as a team member.
• Strong problem solving skills
• Strong communication skills – listening, verbal and written.
• Strong attention to detail and time management skills.
• Experience of using S4 Hana preferred
• Knowledge of customer relationship management (CRM) software preferred
• German language skills essential

Job Environment

Physical Requirements

Standing Occasionally (16-45%)

Sitting Frequently (46-100%)

Lifting Up to 10lbs without assistance

Carrying Up to 10lbs without assistance

Walking Occasionally (16-45%)

Hearing Ability to detect noises with or without corrective device(s)

Vision Clarity of vision, with or without corrective lenses

Mental Requirements

Problem Solving Occasionally (16-45%)

Making Decisions Ability to make decisions that have a moderate impact

Supervise Rarely (0-15%)

Interpret Data Occasionally (16-45%)

Organise Frequently (46-100%)

Read/Write Frequently (46-100%)

Communication Frequently (46-100%)

Work Environment

High Temperatures Rarely (0-15%)

Low Temperatures Rarely (0-15%)

Noises Moderate (business office with computers, printers and light office noises)

Fumes Exposure Rarely (0-15%)

Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.