Customer Support Specialist

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Newcastle upon Tyne is urgently seeking a Customer Support Specialist for their Device Intelligence team. The role involves managing customer relationships and handling contractual matters, requiring strong communication and analytical skills. Ideal candidates will have a background in Customer Success with an understanding of IoT products.

Qualifications

• Proven experience in Customer Success and/or Account Management.
• Fluent written and verbal communication in English.
• General understanding of IoT products.

Responsibilities

• Manage customer relationships to drive retention and growth.
• Handle billing and contractual matters in a B2B environment.
• Document interactions and customer feedback methodically.

Skills

Communication

Listening

Analytical skills

Organizational skills

Prioritization

Job description

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Customer Support Specialist, newcastle-upon-tyne, tyne and wear

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Client:

Ascendion

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We are urgently looking for an Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational and prioritization.

Required:

• An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base.
• An experience and/or excellent understanding of dealing with billing and contractual matters in B2B environment.
• Fluent written and verbal communication in English are required.
• Excellent communication, listening and analytical skills (mandatory).
• Excellent time management, organizational and prioritization skills.
• General understanding about IOT products and solutions.
• Structured “can-do” approach to open matters and tasks in a demanding environment.
• Methodical and conscientious documentation skills.
• Willingness to develop while identifying opportunities over self-reflection