Customer Support Specialist

Mostyn Chase; Greater London; Hybrid; GBP 48,000 - 56,000; Full time

Job summary

A fast-growing fintech company is seeking a Customer Support Specialist in London. This hybrid role involves managing customer relationships and driving revenue growth through upselling. Ideal candidates will have experience in customer support within fintech or digital commerce. The position offers career progression and a competitive salary.

Benefits

10% Bonus

Career Growth Opportunities

Team-Oriented Environment

Qualifications

• Experience in operations or customer support role.
• Background in fintech, payments, or digital commerce.

Responsibilities

• Provide timely support to customers via phone and email.
• Manage and nurture relationships with key accounts.
• Identify upsell opportunities to contribute to revenue targets.

Skills

Customer Engagement

Problem Solving

Education

Professional Experience in Customer Support

Job description

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Customer Support Specialist

London | Hybrid Working | Up to £48,000 + 10% Bonus

Are you looking for a role where your customer support skills can directly influence growth?

Do you want to join a scaling fintech where you can carve out a long-term career?

We are working with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand.

Our client provides next-generation payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base.

About the Role

Reporting to the Head of Account Management, you will be a key contact for inbound support queries, while also managing a portfolio of high-value customers. The role blends hands-on support delivery with commercial responsibility, including revenue growth through upselling.

Key responsibilities include:

• Providing timely, efficient support to customers via phone and email
• Managing and nurturing relationships with circa 10–15 key accounts
• Contributing to revenue targets by identifying upsell opportunities
• Maintaining and improving internal documentation and guides
• Collaborating across support, commercial and technical teams

This is a hybrid role based in central London, with a requirement to attend the office three days per week.

Candidate Profile

We are looking for a proactive, confident individual with a natural aptitude for customer engagement and problem-solving. Along with professional experience in an operations or customer support role, in fintech, payments or digital commerce.

What’s on Offer

• Base salary up to £48,000
• 10% bonus, paid biannually (post-probation)
• Real career growth into account management or sales
• Impact from day one, with clear objectives and support
• A progressive, team-oriented environment where your voice matters

To express interest or arrange a confidential discussion, please contact Paula. We are keen to speak with candidates who see this as a platform for growth and are ready to make a meaningful contribution to a business on the rise.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Other

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