Customer Support Specialist

Marlowe PLC; Dinnington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading training provider is seeking a motivated Sales Support Executive to join their growing team in Dinnington. You will actively build client relationships, assist the sales team, and support their training solutions through professional advice, ensuring a positive client experience. This role offers annual leave, life insurance, and various employee benefits, fostering a supportive workplace culture.

Benefits

23 days annual leave plus bank holidays

Enhanced Sickness and Parental pay

Employee Assistance Programme

Annual pay reviews

Progression and development opportunities

Qualifications

• Previous experience in sales or a customer-focused role.
• Genuine, consultative approach to sales and client engagement.
• Confident using IT systems and CRM tools.

Responsibilities

• Building relationships with clients through warm calls and prospecting.
• Coordinating appointments and supporting the sales team.
• Offering professional advice for training solutions.

Skills

Communication Skills

Relationship Building

Organizational Skills

Tools

CRM Systems

Job description

Sales Support Executive

Location: Hydro-X Training, Unit 5, Kingfisher Way, Dinnington, South Yorkshire, S25 3AF

Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)

Salary: £30,000 + Bonus Opportunities

Ready to make a real impact with one of the UK’s leading training providers?

Hydro-X Training Ltd, part of Marlowe Environmental Services, is one of the UK’s largest and most respected providers of Health, Safety & Compliance training. Every year, we help raise the standard of workplace safety nationwide by delivering expert-led, high-quality training solutions to a wide range of industries.

As we continue to grow by around 30% year-on-year, we’re looking for a motivated and customer-focused Sales Support Executive to join our high-performing team. This is an exciting opportunity to be part of a fast-paced, ambitious business where your work truly makes a difference.

What you'll be doing:

• Building relationships with clients through warm calls and prospecting.

• Coordinating appointments and supporting the sales team with scheduling.
• Keeping CRM systems and internal records up to date and accurate.
• Offering professional advice and guidance to help clients find the right training solutions.
• Supporting team meetings and representing the business with professionalism and energy.

What we're looking for:

• Previous experience in sales or a customer-focused role.

• Excellent communication skills with the ability to build rapport and maintain client relationships.
• A genuine, consultative approach to sales and client engagement.
• Confident using IT systems and CRM tools.
• Organised, detail-oriented and capable of working independently and as part of a team.
• Eager to learn, grow and develop your career in a dynamic, forward-thinking company.

Benefits:

• 23 days of annual leave plus bank holidays – increasing to 25 with length of service
• 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training
• Life Insurance offered after 6-month service
• Enhanced Sickness, Bereavement, Maternity and Paternity pay
• Employee Assistance Programme for all personal concerns, finance, home etc
• Pension salary sacrifice scheme resulting in National Insurance savings
• Annual pay reviews
• Accredited mental health first aiders available for confidential help and support
• Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more
• Free Mortgage Advice
• Length of Service awards at key milestones starting at 5 years
• Lots of progression and development opportunities.

If you're ready to join a winning team and advance your career, we'd love to hear from you!

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