Customer Support Specialist

TEG Logistics Technology (Transport Exchange Group); Chippenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

TEG Logistics Technology is seeking a Customer Support Specialist to enhance member experience through outstanding service. The role involves managing queries via phone and email, ensuring high member satisfaction, and providing guidance to optimize product use. You will join a dedicated team that values collaboration and customer feedback, aiming to deliver best-in-class support in a vibrant tech environment.

Benefits

25 days paid annual leave plus bank holidays

Christmas Shutdown

Critical Illness Cover

Qualifications

• Experience in a customer service or support role.
• Strong verbal and written communication skills.
• Resilient and calm under pressure.

Responsibilities

• Deliver excellent customer service through phone and email.
• Handle daily support and complaint tickets using Zendesk.
• Act as the voice of the customer for product improvements.

Skills

Customer-centric

Problem-solving

Communication

Attention to detail

Education

Graduate or Post Graduate Degree

Job description

Get AI-powered advice on this job and more exclusive features.

Sign in to access AI-powered advices

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

TEG Logistics Technology (Transport Exchange Group) provided pay range

This range is provided by TEG Logistics Technology (Transport Exchange Group). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you passionate about delivering outstanding service in a fast-growing Tech Company?

Transport Exchange Group (TEG) is looking for a for a dedicated and solution-focused Customer Support Specialist to join our Customer Support team. You’ll be at the heart of our mission to provide high-quality support, resolve member queries efficiently, and ensure our users feel heard, valued, and empowered to get the most from our platform.

About Us:

Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.

As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you.

What You’ll Be Doing

• Deliver excellent customer service through inbound and outbound phone and email communication
• Handle daily support, complaint, and change request tickets using Zendesk
• Provide ongoing guidance and training to help members maximise value from our products
• Ensure member profiles and documentation are regularly reviewed and up to date
• Monitor and resolve daily member-to-member complaints, building trust and confidence
• Act as the voice of the customer—escalating feedback to inform product and service improvements
• Collaborate with internal teams to ensure a seamless member experience

What We’re Looking For

• Graduate or Post Graduate Degree
• Experience in a customer service or support role, ideally within a fast-paced environment
• Strong verbal and written communication skills
• Resilient and calm under pressure with excellent problem-solving skills
• Comfortable working towards KPIs and service targets
• Attention to detail with the ability to manage multiple priorities
• Naturally customer-centric with a passion for helping others
• Eager to learn, grow, and work as part of a collaborative team
• Preferably multilingual in Romanian, Polish or German.

What we can offer you:

• 25 days paid annual leave plus bank holidays

• Christmas Shutdown

• Critical Illness Cover

Don't meet all the requirements?

TEG value diverse perspectives and are committed to building an inclusive workplace. We are committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.

If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact our HR team as soon as possible to discuss your needs.

Ready to make a difference to customers every day? Apply now and help shape the future of service at TEG.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at TEG Logistics Technology (Transport Exchange Group) by 2x

Sign in to set job alerts for “Customer Support Specialist” roles.

Greater Bristol Area, United Kingdom 2 weeks ago

Greater Bristol Area, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 hour ago

Swindon, England, United Kingdom 2 weeks ago

Melksham, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 23 hours ago

Bristol, England, United Kingdom 1 month ago

Trowbridge, England, United Kingdom 3 weeks ago

Swindon, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 1 week ago

Kingswood, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 19 hours ago

Swindon, England, United Kingdom 6 days ago

Trowbridge, England, United Kingdom 1 week ago

Cirencester, England, United Kingdom 1 week ago

Thornbury, England, United Kingdom 2 weeks ago

Kingswood, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 1 day ago

Receptionist / Client Services (Monday to Thursday)

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 4 days ago

Ageing Well Project Administrator (Band 4)

Bristol, England, United Kingdom 4 days ago

Bristol, England, United Kingdom 5 days ago

City Of Bristol, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 2 weeks ago

Dursley, England, United Kingdom 8 hours ago

Bristol, England, United Kingdom 1 week ago

Cirencester, England, United Kingdom 1 week ago

Stonehouse, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.