Customer Support Specialist

JR United Kingdom; Broughton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology company is seeking a highly motivated Customer Support Specialist. The role involves resolving customer queries, assisting with technical issues, and contributing to service improvements. A flexible hybrid working model in Edinburgh along with generous annual leave and a pension scheme is offered.

Benefits

Flexible hybrid working

32 days annual leave

Pension Scheme

Qualifications

• Previous client-facing experience in a similar role is ideal.
• Ability to work in a diverse, multi-cultural environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Assist customers with technical issues ensuring their systems run smoothly.
• Act as the first point of contact for all support queries.
• Help create and maintain user documentation and guides.

Skills

Analytical skills

Problem solving

Customer service

Multilingual

Job description

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Customer Support Specialist - Edinburgh, Hybrid

We are seeking a highly motivated Customer Support Specialist to join a global technology company.

You'll be the first line of support where you will be resolving queries, sharing knowledge, and helping customers get the most from our digital tools.

If you’re passionate about service, self-help support, and improving user experience, this is your chance to make an impact.

What is in it for you:

• Flexible hybrid working in Edinburgh
• 32 days annual leave
• Pension Scheme

What you will do:

• As a member of the Customer Support team, you will be responsible for assisting customers with their technical issues, ensuring their systems run smoothly.
• Take responsibility for your cases, ensuring timely updates are given and achieving SLAs.
• Act as the first point of contact for all support queries, ensuring timely resolution or escalation.
• Help to create and maintain user documentation and guides.
• Grow your product knowledge and contribute to service improvements

What you will need:

• Previous client facing experience, ideally in a similar role.
• Ability to work well with a diverse multi-cultural environment.
• Strong analytical and problem solving skills.
• Multilingual is a plus

Apply now with your most up-to-date CV for consideration.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.