Customer Support Specialist

JR United Kingdom; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading dental care provider, Smile White, is seeking a dedicated Aftercare Specialist to enhance patient experiences after treatment. This full-time role includes engaging with patients, addressing their concerns, and supporting the administrative aspects of aftercare. The ideal candidate will possess excellent communication skills and a caring approach to interactions. Join our friendly team and contribute to creating beautiful smiles!

Benefits

Supportive team environment

Competitive pay and benefits

Training and professional growth opportunities

Qualifications

• Excellent communication and interpersonal skills.
• Caring and empathetic approach to patient interactions.
• Prior experience in a healthcare or customer-facing role is desirable.

Responsibilities

• Engage with patients post-treatment to ensure they feel supported.
• Address patient concerns and liaise with clinical staff.
• Schedule follow-up appointments and coordinate care plans.

Skills

Communication

Interpersonal Skills

Customer Care

Organisational Skills

Job description

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Job Type: Full-time, Monday - Friday: 9:00 - 17:00

About Us:

Smile White is a premier provider of dental care, committed to delivering outstanding patient experiences. We specialise in comprehensive treatments, ensuring every patient receives top-tier care. We are now seeking a compassionate and organised Aftercare Specialist to join our team and support our patient’s post-treatment.

Key Responsibilities:

• Engage with patients’ post-treatment to ensure they feel supported and informed.
• Address patient concerns, providing guidance and liaising with clinical staff when necessary.
• Schedule follow-up appointments and coordinate ongoing care plans.
• Maintain accurate patient records and follow GDPR compliance.
• Support the wider team with administrative tasks related to aftercare.

Requirements:

• Excellent communication and interpersonal skills.
• Strong Customer Care Experience
• A caring and empathetic approach to patient interactions.
• Strong organisational skills and attention to detail.
• Prior experience in a healthcare or customer-facing role is desirable but not essential
• Flexibility to work the specified hours.

What We Offer:

• A supportive and friendly team environment.
• Competitive pay and benefits.
• Training and opportunities for professional growth.

How to Apply:

If you’re passionate about making a difference in patient care and can work the stated hours, we’d love to hear from you!

Let’s create beautiful smiles together at Smile White!