Customer Support Representative

CoByEx; Preston; On-site; GBP 25,000; Full time

Job summary

A leading telecom company based in Preston is seeking a Customer Service Representative to join their dedicated team. This full-time, office-based role involves assisting customers with inquiries, providing technical support, and contributing to process improvements. The ideal candidate is passionate about customer service, possesses excellent organizational skills, and has a positive attitude. Previous customer service experience is preferred, but full training will be provided to successful candidates.

Benefits

Company pension

On-site parking

Company Social Events

Ability to earn commission through a referral scheme

Additional holidays for length of service

Profit-related bonus

Qualifications

• Requires 1 year of customer service experience.
• Ability to resolve customer complaints effectively.
• Must be comfortable using a PC and have good phone communication skills.

Responsibilities

• Handle incoming email and telephone requests from customers.
• Provide support in provisioning, troubleshooting, and technical issues.
• Document and resolve customer complaints.

Skills

Communication

Problem Solving

Customer Service

Organization

Education

Minimum of 5 GCSEs or equivalent

Tools

Basic knowledge of Excel

Job description

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At CoByEx, we’re more than just a telecoms company – we’re a connection company.

Over the last 20 years, we’ve redefined what it means to be a connectivity and communications provider. We have a fresh approach based on our core values of transparency, truth and trust.

We pride ourselves on offering exceptional customer service. This is key to us building and maintaining relationships with our customers, which has always been the backbone of our business ethos.

We have an exciting opportunity for a hardworking, forward-thinking individual to join our busy customer service team and represent our company as it continues to grow and evolve in this fast-paced ever changing industry.

Main responsibilities include:

• Professionally handle incoming email and telephone requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Provide quality service and support in a variety of areas including, but not limited to provisioning, troubleshooting, basic technical and fault support.
• Handle issues in the best interest of both the customer and the company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
• The customer service representative will receive, document, and resolve customer complaints.
• Stay up to date on new products, services, and policies.
• Collect and report customer feedback to ensure that best practice is recognised and maintained
• Navigating around our systems and ensuring all details entered are accurate.
• Additional ad hoc duties as and when required

What will you bring?

• You’ll bring your passion for customer service and working as part of a team.
• You’ll be honest, loyal, committed, hardworking and have a positive attitude towards your work.
• You’ll be inquisitive by nature and have a keen eye for resolving issues.
• You’ll use excellent communication skills to get the best from a situation.
• You’ll love learning and take every opportunity to have feedback and use it to improve.
• You’ll be organised and able to manage your own time and workload.
• You’ll be comfortable using a PC (basic knowledge of Excel is essential) and speaking over the phone.
• You’ll be polite, well-presented and have a positive attitude towards change and a desire to grow to be the best you can be.

Job Type: Full-Time, Permanent

Salary: Up to £24,250.

Location: Preston, Office-based

Schedule: Monday to Friday – 9.00 am – 5.30 pm

Required education: Secondary education: Minimum of 5 GCSEs or equivalent

Required experience:

• Customer Service: 1 year (preferred)
• Previous experience in the telecoms business is preferred but not essential. Full training will be provided.
• Company pension
• On-site parking
• Company Social Events
• Ability to earn commission through company referral scheme
• Additional holidays for length of service
• Profit related bonus

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Work Location: On Site

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Telecommunications

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