Customer Support Representative

Osprey Engineering Solutions; Nuneaton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Osprey Engineering Solutions is seeking a proactive Customer Support Representative for the engineering/manufacturing sector. You will provide exceptional service by addressing customer inquiries, offering quotations, and collaborating with sales teams to ensure satisfaction. Ideal candidates have experience in customer service and strong communication skills.

Benefits

Company pension scheme

Death in service policy

Access to an Employee Assistance Programme

On-site parking

Birthday off

Qualifications

• Previous experience in a customer service role within manufacturing or engineering.
• Ability to thrive in a busy environment with a sense of urgency.
• Excellent attention to detail with strong verbal and written communication.

Responsibilities

• Respond promptly to customer enquiries via telephone, email, and live chat.
• Handle customer queries, requests, and complaints with professionalism.
• Build and maintain strong relationships with customers.

Skills

Strong communication skills

Attention to detail

Customer-focused

Tools

Sage

Job description

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Customer Support Representative – Engineering/Manufacturing Sector

Location: Office-based

We are seeking a proactive and customer-focused Customer Support Representative to join a friendly and dynamic Customer Support Team within a company operating in the manufacturing, OEM, or engineering sectors.

As the first point of contact for customers, you will play a key role in delivering excellent service by handling enquiries, providing accurate quotations, processing sales orders, and offering product support.

This is a fast-paced role that requires a high level of accuracy, strong communication skills, and the ability to work effectively both independently and as part of a team.

Key Responsibilities:

• Respond promptly to customer enquiries via telephone, email, and live chat
• Handle customer queries, requests, and complaints with professionalism and care
• Build and maintain strong working relationships with new and existing customers
• Provide quotations, process orders, and offer technical support
• Advise customers on products, part numbers, descriptions, pricing, and availability
• Support the External Sales Team with administrative and customer-related tasks
• Ensure the database is kept up-to-date with new prices, descriptions, and parts
• Schedule orders according to delivery requirements
• Organise courier collections and deliveries for customer consignments
• Provide timely updates on orders, invoices, and shipping queries
• Keep track of monthly back orders
• Set up new customer accounts
• Process returns and credit notes
• Collaborate with departments such as External Sales, Key Accounts, Warehouse, and Marketing to ensure customer satisfaction

Ideal Candidate Profile:

• Previous experience in a customer service role, ideally within a manufacturing, OEM, or engineering environment
• Able to thrive in a busy environment with a sense of urgency and flexibility, while maintaining high standards
• Computer literate – experience with Sage is advantageous but not essential (full training provided)
• Excellent attention to detail and organisational skills
• A proactive approach with a customer-first mindset
• Strong verbal and written communication skills
• Full-time, office-based role – 37.5 hours per week
• Monday to Friday
• Birthday off
• Company pension scheme
• Death in service policy
• Access to an Employee Assistance Programme
• On-site parking

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Engineering Services and Engines and Power Transmission Equipment Manufacturing

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