Customer Support Pro: Salesforce & SAP Coordinator

ZEISS Group; Lutterworth; Presencial; GBP 24.000 - 32.000; Jornada completa

Descripción de la vacante

ZEISS is seeking a Customer Support Coordinator in Lutterworth to provide high-level support for installed assets. You will log and manage cases in Salesforce, coordinate with Service Engineers and ensure accurate orders in SAP.

You will handle credits, returns, repairs and warranty replacements, generate quotes, and maintain clear customer communication. A proactive, collaborative approach is essential to meet customer needs and service targets.

Formación

• Customer-focused and collaborative
• Excellent communication, proactive problem solving
• Experience with Salesforce preferred

Responsabilidades

• Ensure you are working efficiently within Salesforce CRM, proactively updating the customer and internal stakeholders to ensure maximum customer satisfaction.
• Enable accurate and timely service order processing & invoicing in SAP
• Processing credits, returns, repairs and warranty replacement goods
• Generating quotes for work orders and service contracts, administering service contracts and managing associated preventative maintenance actions
• Liaising with customers and regional managers
• General administration duties
• Promote and deliver effective collaboration internally, and with the customer.
• Investigating and actioning disputes, processing credits
• Working collaboratively with our credit control teams to ensure cash collection
• Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause.
• Support continuous improvement in team processes and anything that adversely impacts the customer experience
• Ensure compliance at all time, compliant the complaints process to ensure both the Customer and Zeiss response are managed effectively.
• Escalating to the Customer Support Manager/Team Lead, or Service Manager as needed.
• Management of customer components booking in and out process.

Conocimientos

Customer focus

Strong communicator

Salesforce experience

Herramientas

Salesforce CRM

SAP S/4HANA

Descripción del empleo

ZEISS is seeking a Customer Support Coordinator in Lutterworth to provide high-level support for installed assets. You will log and manage cases in Salesforce, coordinate with Service Engineers and ensure accurate orders in SAP.

You will handle credits, returns, repairs and warranty replacements, generate quotes, and maintain clear customer communication. A proactive, collaborative approach is essential to meet customer needs and service targets.