Customer Support Partner

John Lewis Partnership; High Wycombe; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Support Partner to enhance customer experience and uphold the brand's reputation. This role requires strong customer service skills, a friendly demeanor, and the ability to handle various customer queries. You'll be empowered to make a difference, contribute to sales events, and ensure customers receive the high standard of service they expect. Join us to be part of a proud employee-owned business focused on growth and innovation.

Qualifications

• Customer-facing experience is welcomed, but training will be provided.
• Attention to detail and compliance are necessary.
• Able to work with multiple software applications.

Responsibilities

• Resolve customer queries and complaints as a first point of resolution.
• Support the wider shop and coach Partners on services.
• Promote services at in-store events.

Skills

Excellent customer service skills

Great computer skills

Strong admin and organisational skills

Excellent communication skills

Job description

About the role

As a Customer Support Partner, you'll be inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You will ensure our difference is felt through the Partner-led service that our competitors just can't match.

Your tasks will be varied, including supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change, dealing with lost property, and handling a wide range of customer queries and complaints. Due to its nature and financial legislation, you need to be 18 years or older to work in this role.

Key Responsibilities

• Approach work with a friendly, welcoming, and self-motivated attitude to provide the best possible customer experience.
• Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
• Be an ambassador for the John Lewis brand and its reputation as a trusted company.
• Support the wider shop when required and coach Partners on our services and how to handle customer queries and complaints.
• Promote our services at in-store events.

Essential skills/experience you'll need

• Excellent customer service skills.
• Great computer skills with the ability to work with multiple software applications.
• Strong admin and organisational skills, with attention to detail and compliance.
• Excellent communication skills with a logical approach.

Desirable skills/experience you may have

• Previous experience in a customer-facing role is welcomed. However, we will provide all the necessary training to help you perform at your best every day.

About The Partnership

We’re the largest employee-owned business in the UK and home to our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to the future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are never knowingly undersold on price, quality, and service in John Lewis and passionately serve food lovers in Waitrose.

As Partners, we share ownership and the rewards that come with it. We use our voices to contribute to our success, working together through good and challenging times, and treating everyone with kindness and respect.

We all own making the Partnership a place where everyone belongs. We embrace our differences and create an environment where we can be ourselves and thrive. We grow individually and collectively.

As Partners, we make all the difference, and we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks for successful candidates. If required, you will be informed and provided with information about the vetting process during recruitment. We encourage you to complete any vetting documents promptly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.
• We recommend applying as soon as possible, as vacancies can close early if we receive a high number of applications.
• We support flexible working arrangements to promote a good work-life balance. This may include flexible or compressed hours, job sharing, or shorter contracts. Please discuss this further with the hiring manager during your interview.