Customer Support Associate- Italian and Portuguese

Assent Inc; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Support Associate fluent in English, Italian, and Portuguese to join their dynamic team. This role offers an exciting opportunity to engage with top-tier suppliers, ensuring compliance and enhancing supplier relationships. The company embraces a hybrid work model, allowing flexibility while fostering a collaborative environment. With a strong commitment to sustainability and a diverse workplace, this position not only offers a competitive salary but also emphasizes personal and professional growth. If you're passionate about making a difference and thrive in a supportive setting, this opportunity is perfect for you.

Benefits

Vacation time that increases with tenure

Comprehensive benefits packages

Life leave days

Corporate bonus program

Retirement savings options

Professional development days

Flexible work options

Volunteer days

Corporate giving initiatives

Qualifications

• Excellent communication skills in English, Italian, and Portuguese.
• Experience in customer support or related fields is essential.
• Strong time management and multitasking abilities.

Responsibilities

• Communicate with suppliers via email and phone to gather compliance info.
• Assist suppliers with compliance requests and troubleshoot issues.
• Engage unresponsive suppliers through calls and education.

Skills

Verbal and written communication in English

Verbal and written communication in Italian

Verbal and written communication in Portuguese

Time management

Customer support experience

Education

Related work experience (administration, reporting, research)

Tools

MS Office Suite

Google Applications

Job description

Customer Support Associate - Italian and Portuguese

• Full-time
• Region: Europe

Summary

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

• Communicate with suppliers through a multi-channel approach including emails, phone calls, and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites;
• Language support (English, Italian, and Portuguese) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues.

Minimum Requirements

• Excellent verbal and written communication skills in English, Italian, and Portuguese;
• Related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills, and the ability to adhere to assigned deadlines.

At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

Wellness: We believe that you and your family’s well-being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days, and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options, and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity, and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [e-mail] and we will be happy to help.