Bilingual (German/English) Customer Support Associate - £13/hr

ProPivotal; Oxford; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading staffing firm is seeking a Bilingual Customer Support Associate fluent in German and English. This hybrid role involves resolving customer complaints, managing reservations, and providing exceptional service in a fast-paced environment. With a competitive pay rate of £13/hr and comprehensive training, this is an excellent opportunity for candidates with a passion for customer service.

Benefits

4 weeks paid training program

Free parking

Catered lunch while on-site

Qualifications

• 1+ years of relevant customer service experience.
• Fluent in both German and English.

Responsibilities

• Handle and resolve customer complaints.
• Cancel and modify reservations by phone.
• Record accurate booking information and customer inquiries.

Skills

Interpersonal skills

Communication skills

Customer service experience

Tools

Salesforce

Zendesk

Microsoft Office

Job description

Bilingual (German/English) Customer Support Associate - £13/hr

What's in it for you :

• £13/hr pay rate
• Hybrid schedule
• 4 weeks paid training program
  
• Free parking + Catered lunch while on-site

Our client is in search of aGerman Speaking Travel Support Representativethat will cooperate with customers to determine their needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations

They are one of the world’s largest online travel guidance companies that offers online hotel reservations and bookings for transportation, lodging, travel experiences, and restaurant.

Responsibilities:

• Handle and resolve customer complaints
• Canceling and modifying reservations by phone
• Corresponding courteously & professionally in email, chat and calls interactions
• Recording accurate booking information, customer inquiries, interactions, and details of actions taken into various in-house software solutions

Requirements and Skills:

• 1+ years of relevant customer service, operations, or reservations experience
• Experience with relevant applications like Salesforce, Zendesk, Facebook, Twitter, Microsoft Office suite, etc.
• Excellent interpersonal and communication skills (verbal and written)
• Must be fluent in both German and English

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants foremployment regardless of race, gender, gender identity, gender expression, age, color, religion,disability, veteran's status, sexual orientation, or any other protected factor.