Remote Customer Service Representative

HipHopTune Media; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job description

Diligenta is seeking individuals with excellent communication skills to join one of its clients as Customer Service Representatives. If you’re looking for a rewarding remote position with a reputable company, we encourage you to apply.

About the Company

Diligenta, a leading provider of outsourced administration services, positively impacts the lives of millions by handling critical calls during significant life moments. Their dedication to providing exceptional customer service has solidified their position as the largest provider in the UK Life Assurance and Pensions market since 2005.

Representing well-known brands such as Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential, and Nest, Diligenta’s innovative technology solution benefits over 23 million customers, representing approximately one-third of the UK population.

Beyond technology, Diligenta continuously seeks to innovate in customer service and client satisfaction. As the company continues to grow, it offers exciting opportunities for its colleagues, welcoming new individuals to join their journey.

Position: Customer Service Representative

Salary: £21,840 to £23,000 per year

Job Type: Full Time

About the Role

You’ll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.

Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn’t required; comprehensive training will be provided.

Qualifications

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
• Excellent listening, verbal and written communication skills, able to simplify complex matters whilst providing outstanding service.
• A problem solver, flexible, and adaptable to changing priorities.
• Comfortable switching between multiple IT applications with attention to detail.
• Proficient in Microsoft Office (Word & Excel).
• Excited to work with great people and create a supportive workplace.
• Passionate about learning and sharing knowledge to enhance skills and develop best practices.

Benefits

• 31 days annual leave (including UK Bank Holidays).
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.

Required Documents

• CV/Resume

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply.