Customer Support Officer

Oxfordshire County Council; Oxford; On-site; GBP 21,000 - 30,000; Full time

Job summary

Oxfordshire County Council is seeking a Customer Support Officer to be the first point of contact for customers, handling enquiries by telephone, email and online. You will help people access registration services and book appointments and ceremonies.

You will provide excellent service, manage bookings, and support customers with information on registrations, marriages, civil partnerships and ceremonies, while maintaining accurate records and contributing to service improvements.

Responsibilities

• Provide excellent customer service and advice to members of the public.
• Manage and process appointment and ceremony bookings.
• Support customers with information about registration services, marriages, civil partnerships and ceremonies.
• Maintain accurate records and update information on our booking systems.
• Work closely with colleagues across the Registration Service to ensure appointments and ceremonies are delivered smoothly.
• Help to ensure customer information is accurate and up to date.
• Contribute to the ongoing improvement of our systems and processes.

Job description

About the Role

As a Customer Support Officer, you will be the first point of contact for many of our customers. You will respond to enquiries by telephone, email and online, helping people access registration services and book appointments and ceremonies.

You will:

• Provide excellent customer service and advice to members of the public.
• Manage and process appointment and ceremony bookings.
• Support customers with information about registration services, marriages, civil partnerships and ceremonies.
• Maintain accurate records and update information on our booking systems.
• Work closely with colleagues across the Registration Service to ensure appointments and ceremonies are delivered smoothly.
• Help to ensure customer information is accurate and up to date.
• Contribute to the ongoing improvement of our systems and processes.

This is a varied and rewarding role where no two days are the same. You will play an important role in helping customers navigate significant life events while ensuring the service operates effectively and efficiently.