Customer Support Officer

Skyborne; Bournemouth; On-site; GBP 27,000; Full time

Job summary

Skyborne is seeking a Customer Support Officer to join their team in Bournemouth. The role involves onboarding new customers, managing equipment stock, and providing administrative support. Ideal candidates will have strong communication skills and customer service experience. This full-time position offers a salary of £27,000 per annum and various benefits, including a generous pension scheme and private healthcare.

Benefits

Generous pension scheme

33 days paid annual leave

Access to state-of-the-art training facilities

Supportive team environment

Private healthcare

Qualifications

• Significant experience in a customer service or customer-facing role.
• Ability to work independently and as part of a team.

Responsibilities

• Leading new customers through onboarding and handling inquiries.
• Managing stock levels for flight bags and equipment.
• Participating in organizing events such as inductions and graduations.

Skills

Communication

Interpersonal Skills

Microsoft Office

Job description

Skyborne Bournemouth, England, United Kingdom

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Skyborne Bournemouth, England, United Kingdom

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Company Description

We are Skyborne, a leading Aviation Training Company. We are a growth business that has invested in a superb state-of-the-art site and resources to deliver our vision of being the best at what we do. We are instrumental in our trainees’ journey to the flight deck.

Our Graduates are employed by the leading airlines in the business, with more big names in the pipeline. We have further plans to expand and increase our output. We set ourselves the highest standards, believe in professionalism, and that work should be both satisfying and fun. We consider ourselves a people business and are a motivated team who take pride in giving our trainees the best start to their careers in aviation. We employ a carefully selected team of professionals and have a training opportunity to join us at an exciting time.

Job Description

The role involves a range of tasks requiring attention to detail, from administrative and reception duties to leading the presentation and maintenance of the site to deliver the highest service to customers and colleagues.

Reporting to our Customer Support Manager, we are seeking a well-organized, positive, and conscientious individual with a ‘Can Do’ attitude.

Ideally, with similar customer-facing experience, this role also demands the ability to enjoy and thrive on multi-tasking. Candidates must have exceptional people skills as our customers and colleagues are discerning, and you will be a key front-facing element of our brand.

Duties Include:

• Leading new customers through onboarding, including setting up accounts and monitoring trainee certificates.
• Communicating the onboarding process and handling inquiries.
• Managing stock levels for flight bags and equipment.
• Tracking and updating uniform orders and liaising with suppliers.
• Responding to emails and correspondence daily.
• Reporting maintenance issues at Skyborne Accommodation and Flight Centre to the Facilities Team and communicating resolutions.
• Assisting with trainee check-ins and check-outs at Skyborne Accommodation.
• Participating in organizing events such as inductions, open days, graduations, and visits.
• Providing administrative support to various teams as needed.
• Developing relationships internally and externally to meet and exceed customer expectations.

Qualifications

• Outstanding communication and interpersonal skills, both written and verbal.
• Significant experience in a customer service or customer-facing role.
• Ability to concentrate and work efficiently in a fast-paced environment.
• Strong Microsoft Office skills.
• Ability to work independently and as part of a team.
• Adaptability to changes.
• Availability to work weekends when required.
• Valid UK driving license due to travel requirements.

If you meet all the above criteria and can demonstrate experience relevant to the responsibilities listed, we encourage you to apply so we can discuss this opportunity further.

Additional Information

Full Time - 40 hours, Monday to Friday, 08:00-16:30.

Occasional weekend work.

Salary: £27,000 per annum (dependent on experience).

Our benefits include:

• Generous pension scheme
• 33 days paid annual leave (including UK Public Holidays)
• Access to state-of-the-art training facilities
• Supportive team environment
• Private healthcare

This is an exciting opportunity to elevate your career. We look forward to meeting you.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Airlines and Aviation