CUSTOMER SUCCESS MANAGER

Sigma Consulting Group; Greater London; Hybrid; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Equity

Zusammenfassung

Zenrox Healthcare UK is seeking a Customer Success Manager in London to be the trusted advisor for healthcare customers, ensuring they realise full value from ZenroxIQ and driving retention, adoption and expansion.

You will lead onboarding and training for healthcare procurement teams, monitor success metrics and coordinate cross-functional support to maximize ROI and savings. This is a hybrid role with equity potential and direct impact on NHS and private providers.

Qualifikationen

• 3+ years in customer success, account management, or client-facing roles.
• Strong understanding of B2B SaaS or marketplace models.
• Excellent communication skills with healthcare and procurement stakeholders.

Aufgaben

• Own customer relationships post-sale as the primary point of contact.
• Lead onboarding and training for healthcare procurement teams.
• Drive adoption, product usage, and realization of savings targets.
• Identify expansion opportunities across departments and product modules.
• Monitor customer health metrics and proactively prevent churn.
• Conduct quarterly business reviews showcasing ROI and optimization insights.
• Collect customer feedback and convert into product improvement priorities.
• Develop customer success playbooks and training materials.
• Build case studies and success stories highlighting platform impact.
• Manage customer escalations and coordinate cross-functional support.

Kenntnisse

Customer success

Account management

Client-facing

Jobbeschreibung

Location: London (Hybrid) (UK-Based)
Salary: £40,000 + Retention Bonus + Equity
Job Category: Hybrid
Job Type: Full Time
Department: Customer Operations

About Zenrox

Zenrox Healthcare UK provides an AI-powered procurement platform for NHS trusts, private hospitals, and healthcare facilities. Our ZenroxIQ platform delivers 1520% cost savings and shifts procurement from reactive to strategic.

The Opportunity

As our Customer Success Manager, you will become the trusted advisor to healthcare customers, ensuring they realize full value from ZenroxIQ. Youll drive adoption, retention, and expansion while serving as the customer voice that shapes the product roadmap.

What Youll Do

• Own customer relationships post-sale as the primary point of contact
• Lead onboarding and training for healthcare procurement teams
• Drive adoption, product usage, and realization of savings targets
• Identify expansion opportunities across departments and product modules
• Monitor customer health metrics and proactively prevent churn
• Conduct quarterly business reviews showcasing ROI and optimization insights
• Collect customer feedback and convert into product improvement priorities
• Develop customer success playbooks and training materials
• Build case studies and success stories highlighting platform impact
• Manage customer escalations and coordinate cross-functional support

What You Bring

• 3+ years in customer success, account management, or client-facing roles
• Strong understanding of B2B SaaS or marketplace models
• Excellent communication skills with healthcare and procurement stakeholders
• Data-driven approach to demonstrating customer value
• Strong problem-solving skills with proactive customer engagement
• Ability to manage multiple accounts simultaneously
• Experience building processes from scratch in fast-paced environments
• Interest in healthcare operations and efficiency improvement

Ideal Background

• Customer success in healthcare tech, medical device, or clinical software
• Experience with NHS or private healthcare customers
• Procurement, supply chain, or healthcare operations knowledge
• Startup experience setting up customer success functions
• Familiarity with AI/ML tools and value communication
• Project management or implementation experience

Why Join Zenrox

Key customer success role with meaningful equity
Direct work with healthcare leaders solving real operational challenges
Opportunity to shape customer experience and strategy from day one
See immediate, measurable impact for healthcare customers
Grow into leadership and build the customer success team as we scale