Customer Support Executive - Hybrid Working

ZipRecruiter; Brighton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Brighton seeks a Customer Service Specialist dedicated to delivering exceptional service. In this full-time role, you will handle customer inquiries, process orders, and support various departments while enjoying hybrid flexibility and generous benefits. Join a values-led organization that champions growth and well-being.

Benefits

25 days annual leave plus public holidays

Birthday day off

Option to buy or sell holiday days

Pension scheme with 5% matched contributions

Paid Volunteer days

Qualifications

• Experience in customer support or a similar client-facing role.
• Familiarity with Google Workspace or similar tools.
• Clear communication skills and a logical mindset.

Responsibilities

• Handling customer queries by phone and email.
• Processing orders accurately using internal systems.
• Coordinating resolution of complex queries.

Skills

Communication

Attention to detail

Problem-solving

Tools

Google Workspace

CRM software

Job description

Job Description

Role: Customer Service Specialist

Location: Brighton

Hours: Monday to Friday, 9:00am - 5:30pm

Contract: Full-time, Permanent

Salary: £25,500 per year

Working Style: Hybrid Flexible (minimum 3 days per week in the office)

Are you passionate about delivering exceptional service and looking to build your career in a company that values both people and purpose? Join a forward-thinking, values-led organisation in the heart of Brighton, known for its supportive culture, inclusive ethos, and award-winning employee benefits.

Here, you're not just another team member - you're part of a workplace that champions flexibility, invests in well-being, and celebrates success. With hybrid working, generous holiday allowances, access to fitness and well-being resources, and meaningful personal rewards, this is a role designed for your long-term growth and balance.

What you'll be responsible for:

1. Handling customer queries by phone and email with professionalism and clarity
2. Processing orders accurately using mapping tools and internal systems
3. Monitoring internal platforms to keep processes running smoothly
4. Supporting departments like sales and consultancy with customer-related requests
5. Recommending the right products and services based on customer needs
6. Coordinating the resolution of complex queries using internal resources

What we're looking for:

• Previous experience in customer support or a similar client-facing role
• Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
• CRM experience is a plus, but not essential
• Clear, confident communication skills
• A detail-oriented, logical mindset
• The ability to work independently and collaborate as part of a wider team

Why you'll love working here:

• Hybrid flexible working: minimum 3 days per week in the office
• 25 days annual leave plus public holidays
• Birthday day off and long service leave
• Option to buy or sell holiday days
• Share incentive plan
• Pension scheme with 5% matched contributions (after 3 months)
• Life assurance and income protection via pension plan
• Paid Volunteer days to give back to causes you care about

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please note, due to high application volume, if you haven't been contacted within 5 days, your application was not successful this time. For more vacancies, visit our website.

We are committed to diversity and inclusion, respecting people of all ethnicities, beliefs, orientations, identities, abilities, and more. If you require reasonable adjustments, please let us know, and we will support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for temporary workers. By applying, your details will be submitted to Office Angels. Our Privacy Statement is available on our website.