Sales Support Executive

Funding Circle Ltd.; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Funding Circle Ltd. is looking for a Sales Support Executive to join their Customer Operations team. This role involves supporting customers throughout the funding journey, working closely with Account Managers, and providing outstanding customer service. Ideal candidates will have experience in sales support, be adaptable, and possess strong organizational skills. Join a company that values diversity and offers a hybrid working model along with multiple employee benefits, including private health insurance and a tailored benefit allowance.

Benefits

Private Medical Insurance

Dedicated Learning & Development allowance

Flexible working options

Electric Car Scheme

Subsidised lunches

Qualifications

• Experienced in Sales Support or operations, ideally within Lending.
• Flexible and able to adapt to change quickly.
• Highly organised with the ability to manage time effectively.

Responsibilities

• Coordinate with customers to obtain necessary documentation.
• Liaise with internal teams to facilitate application progression.
• Provide excellent customer service and maintain internal CRM.

Skills

Organisational Skills

Problem Solving

Customer Service

Adaptability

Relationship Building

Job description

Sales Support Executive

We are looking for a Sales Support Executive in our Customer Operations team.

This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.

Who are we?

We’re Funding Circle. We back small businesses to succeed.

At Funding Circle, we believe the world needs small businesses. That’s why we’ve made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we’ve built a game-changer of a platform with cutting-edge data and technology that’s reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.

The role

As a Sales Support Executive you’ll be working closely with Account Managers, to support our customers throughout the Funding Circle journey from application to payout. You will be required to work closely with internal teams to become an expert in internal processes so that you can provide great customer service to customers.

Coordinating with customers to obtain payout documentation needed to progress their application through the Funding Circle
Liaise with internal teams to facilitate the application through the funnel
Work closely with the sales team to ensure an excellent customer service is provided to the customerProactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
Build excellent individual relationships with internal teams to become an expert in our internal processes
Maintain our own internal CRM and provide reporting to the team as required

What we’re looking for

Experienced working in a Sales Support or operations capacity; ideally within Lending
Flexible and prepared to try something different and adapt to change quickly
Highly organised and able to organise your day and week to maximise your efficiency
Competitive and results-oriented with a desire to work hard and deliver a high volume of work with high attention to detail
Able to build and maintain long lasting business relationships

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

Want to learn more?

We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £7.2bn of GDP generated). You can read our full Impact Report here:https://www.fundingcircle.com/uk/impact

To see what our customers think, visit our Trustpilot page:https://uk.trustpilot.com/review/fundingcircle.com
And we’re still evolving! Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family’s needs.
Health:Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
Wealth:Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
Lifestyle:Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We’d love to hear from you.