Customer Support Advisor

Speedy Hire Plc; Ashford; On-site; GBP 29,000; Full time

Job summary

Speedy Hire Plc is seeking a Customer Support Advisor to play a vital role in operations at their Ashford depot. The position involves relationship building, coordinating hire processes, and ensuring customer satisfaction while offering a supportive work environment with numerous benefits and opportunities for career development.

Benefits

26 days holiday (plus bank holidays)

Competitive maternity, adoption, and paternity benefits

Life assurance

Pension Scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training and development

Voluntary Health Cash Plan

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Commitment to learn and develop.
• Ability to support business unit/team in delivering ESG Strategy.

Responsibilities

• Coordinate the entire hire process and ensure customer satisfaction.
• Liaise with stock teams, drivers, and engineers to minimize delays.

Skills

Strong organisational skills

Strong communication skills

Adaptability

Education

Previous experience in hire industry or similar sales/operational role

Driving license

Job description

Role: Customer Support Advisor

Working Days: Monday to Friday

Working Hours: 07:30 - 17:00 (42 hours per week)

Location: Ashford

Salary: £28,589 per annum (pro rata)

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here's what you'll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer:

• 26 days holiday (plus bank holidays)
• Competitive maternity, adoption, and paternity benefits
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.