Customer Support Executive

ivee | The return-to-work platform; City of Edinburgh; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading hospitality group is hiring a Customer Support Executive to provide outstanding support to pub operators. This full-time role, based in central Edinburgh, involves administrative support, customer service, and relationship management. Ideal for someone who values a varied, people-focused role with opportunities for process improvement.

Benefits

Annual bonus

Company-funded private medical healthcare

Double-matched pension (up to 10%)

35 days holiday

Monthly case of drinks

Unique L&D opportunities

Qualifications

• Previous experience in customer service or administration.
• Strong communication and relationship-building skills.
• High attention to detail and accuracy.

Responsibilities

• Provide first-line support to operators and internal teams.
• Maintain accurate back-of-house administration.
• Lead the Change of Lessee process.

Skills

Customer service

Communication

Attention to detail

Relationship-building

Multi-tasking

Job description

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A leading hospitality group is hiring a Customer Support Executive (known internally as a Just Add Talent Executive) to join their Star Pubs team on a 6-month fixed-term contract. This full-time role is based in central Edinburgh and offers a blend of administrative support, customer service, and relationship management—ideal for someone who enjoys a varied, people-focused role.

You’ll be the first point of contact for pub operators and internal departments, ensuring outstanding support via phone and email. You’ll also manage critical processes such as system updates and supplier coordination, playing a key role in business continuity.

Key Responsibilities:

• Provide first-line support to operators and internal teams
• Maintain accurate back-of-house administration and database records
• Lead the Change of Lessee (COL) process, including SAP data entry and supplier coordination
• Manage payment processing and assist with escalations
• Identify and contribute to ongoing process improvements

Skills & Experience Required:

• Previous experience in customer service or administration
• Strong communication and relationship-building skills
• High attention to detail and accuracy in data handling
• Comfortable working in a fast-paced environment and juggling multiple tasks
• Confident with phone-based communication and professional email writing

Salary & Benefits:

• Annual bonus
• Company-funded private medical healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (including trading options)
• Monthly case of drinks (low/no alcohol options available)
• Unique L&D opportunities and retail discounts

Please press apply to access the full job description and apply for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Food and Beverage Services

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