Customer Support Executive

Cornucopia IT Resourcing; Cambridge; Hybrid; GBP 27,000; Full time

Job summary

An innovative tech company is seeking a Customer Support Executive to provide first-line support for their SaaS platform. The successful candidate will troubleshoot issues, guide customers, and ensure excellent service across various communication channels while being part of a growing team. A strong technical understanding, alongside communication and problem-solving skills, is essential.

Qualifications

• Experience in customer-facing tech support or application support.
• Interest in growing into a team lead or mentoring role.

Responsibilities

• Provide technical and product support to customers.
• Troubleshoot issues and ensure SLAs are met.
• Maintain accurate CRM records.

Skills

Technical understanding

Problem-solving

Excellent communication

Multitasking

Tools

Microsoft Dynamics 365

Google Analytics

Excel

CRM tools

Job description

Cornucopia IT Resourcing provided pay range

This range is provided by Cornucopia IT Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cornucopia IT Resourcing

Customer Support Executive

Petersfield / Hybrid

£27,000 + Benefits Package

An innovative, fast-growing tech company is looking for a Customer Support Executive to deliver first-line support to users of its SaaS platform. This role focuses on troubleshooting, guiding customers through queries, and ensuring excellent service across phone, email, and live chat.

Key Responsibilities

• Provide technical and product support to customers.
• Troubleshoot issues, escalate where needed, and ensure SLAs are met.
• Maintain accurate CRM records (Microsoft Dynamics 365).
• Ensure GDPR compliance and handle client communications professionally.
• Support ad-hoc tasks such as reporting, data cleansing, and platform optimisation.

Ideal Candidate

• Experience in customer-facing tech support or application support.
• Strong technical understanding (APIs, databases, HTML, PHP, Java).
• Familiar with SaaS, Google Analytics, Excel, and CRM tools.
• Excellent communication, problem-solving, and multitasking skills.
• Interest in growing into a team lead or mentoring role.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Media

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