Customer Support Executive

TN United Kingdom; Barnsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Concierge Service Executive to join their specialized customer support team. This role focuses on delivering exceptional service to legal and business professionals, ensuring tailored solutions that enhance operational efficiency. You will engage with clients, manage inquiries, and utilize various technologies to ensure accurate property transactions. With a commitment to innovation, this company supports its employees through training and offers competitive salaries along with comprehensive benefits. If you are passionate about solving customer challenges and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Healthcare

Pension

Discounts

Wellness Programs

Paid Days Off for Personal Milestones

Qualifications

• Proficient IT skills for online platforms and internal technologies.
• Experience in call handling and managing professional relationships.

Responsibilities

• Provide accurate conveyancing search quotations for various properties.
• Collaborate with clients and suppliers to resolve data issues.

Skills

IT Skills

Communication Skills

Problem-Solving Skills

Time Management

Attention to Detail

Call Handling

Administrative Skills

Tools

Ticketing Systems

Online Ordering Platforms

Job description

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Role Overview

Reporting to the Concierge Team Lead, the Concierge Service Executive is part of a specialized customer support team dedicated to providing exceptional service to Dye & Durham’s key clients. The ideal candidate will ensure that our customers, primarily legal and business professionals, receive tailored solutions that enhance their operational efficiency and productivity.

Key Responsibilities

1. Provide conveyancing search quotations for complex residential, commercial, and agricultural properties, ensuring accurate pricing.
2. Develop a strong understanding of our product offerings, associated suppliers, and the data required for correct order fulfillment. Recommend suitable products to customers.
3. Use in-house and third-party technologies to verify address and property location accuracy.
4. Utilize mapping tools to accurately delineate property boundaries, essential for property transactions.
5. Review and cross-reference property data meticulously to prevent discrepancies.
6. Understand the relationship between addresses and property boundaries to support accurate transactions.
7. Collaborate with clients, suppliers, and team members to resolve data or search result issues.
8. Maintain detailed records of communications and any amendments to property or order details.
9. Handle data provider inquiries via ticketing systems and telephone.
10. Manage general queries via email and phone as the primary contact for concierge customers.
11. Engage positively with customers, demonstrating strong communication, interpersonal, and problem-solving skills to strengthen relationships.
12. Follow up on results and overdue orders.
13. Process credits and additional charges.
14. Handle cancellations and expedite product orders.
15. Manually place orders on behalf of customers.
16. Work collaboratively with colleagues to ensure optimal customer service.

Skills, Knowledge & Expertise

• Proficient IT skills, capable of operating online ordering platforms and internal technologies.
• Drive to gain in-depth knowledge of our suppliers, products, and services.
• Positive attitude with excellent verbal and written communication skills, maintaining professionalism.
• Experience in call handling and administrative tasks.
• Experience managing professional relationships with customers or suppliers via various communication channels.
• Process-oriented with adherence to procedures, accuracy, and attention to detail.
• Excellent time management skills, with experience working to SLAs.
• Experience using ticketing systems for customer communication is desirable.

At Dye & Durham, we aim to be visionaries! We support our employees with training opportunities, competitive salaries, and benefits such as healthcare, pension, discounts, wellness programs, and paid days off for personal milestones or volunteering.

Do you share our DNA?

• Innovate for a better tomorrow
• Passionate about solving customer challenges
• Break boundaries with ideas
• Value diverse perspectives and dialogue
• Take ownership and celebrate successes

Dye & Durham is a global leader in legal technology, providing integrated solutions for legal practice management, data insights, due diligence, and client onboarding. Trusted worldwide, we empower law firms to grow efficiently and effectively.